Follow us
Home > Service

FAQ

1)、Q. Your main advantage?

A.a. We're a leading stone manufacturer and exporter with 12 years' history. We're engaged in high quality natural stone product manufacturing and trading, and have own import & export license
c. Our stone products have been constantly exporting to Europe, America, Southeast Asia, Mid-east..etc and
highly enjoyed a good reputation


2)、Q. Do you accept retail order? What is the minimum quantity you require?

A. Yes, we do accept retail order. We sell to wholesaler, retailer, contractor and individual. No minimum order quantity for most products, but yes for some marble or granite material


3)、Q. Do you also make customized design?

A. Yes. We can do any dimension as per client requirement


4)Q. What is your acceptable payment?

A. L/C (Letter of Credit), T/T (Telegraphic transfer), and D/P

 

5)、Q. How to ship the cargos from your country to my city?

A. We have cooperated shipping agent company to transport the cargos from our country to your port, or to your warehouse, or to the jobsite.

 

6)、Q. Can we load by 40ft container ?

A. Stone is heavy products and we always load by 20ft container. Limited weight for 40ft and 20ft container is same. There is still space left when loading by 20ft container.

 

7)、Q. How many sqm per container

A. Depends on the thickness and weight per container. For example, 980m2/ cont for 1cm thickness; 500m2/ cont for 2cm thickness; 320m2/ container for 3cm thickness.

 

8)、Q. Can we order different granite in one container?

A. Yes, but usually max 4 different types of granite colors.

 

9)、Q. How long can my order be finished? How soon can I get my ordered products?

A. a) Usually 15-20 days for 1-3 containers.
 b) sailing information: 
West European main port: 27 days 
Felixstowe / Belfast / South Ampton: 40 days 
Dublin: 35days 
Western coast of America: about 18 days 
Eastern coast of America: about 30 days 

Middle East main port: about 22-25 days

South America main port: about 30 days
Other destination please email us to get our answer.

 

10)Q. Are you sure the packing will be excellent? If damage happens during the transportation who will be responsible for that?

A. Yes, we are sure that our packing is safe enough. We use strong wooden crates for outside packing. Inside, we use carboard box.Plus we load container properly and reinforce the crate very well. If the damage occurred due to the fault of packing, our company will take the responsibility.

 

11)Q. How can you guarantee the quality?

A. We have experted QC team to control the quality before packing and delivery. Our QC will check surface, dimension, thickness carefully and pack them properly. We save the products photo for each order and send to your confirmation.

 

12)、Q. How can I get more information or place an order?
A. Please email, fax or call us to place your order. 
E-mail:
kaoshi@xldstone.com 
Tel: +86 
592 8061677, 8061681, 8061676
Fax: +86 
592 8061680
Website: 
http://www.agranitetile.com

www.kaostone.com

 

Welcome to contact us if any question or enquiry.